Responsible Gaming

Gaming Should Be Entertainment

At Groupe Zolia, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. When approached responsibly, betting can be fun and exciting. However, it's important to understand the risks and maintain control over your gaming habits.

Remember: The house always has an edge. Never bet more than you can afford to lose, and always play within your means.

Age Verification

Online gambling in Canada is restricted to individuals who are 18 years of age or older in most provinces (19+ in British Columbia, Manitoba, and Quebec). It is your responsibility to verify that you meet the legal age requirement in your jurisdiction before placing any bets.

You must be of legal age to gamble in your province or territory. If you are underage, please do not access gambling services.

Warning Signs of Problem Gambling

Do any of the following apply to you? If so, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money intended for bills, rent, or essential expenses
• Hiding your gambling activities from friends, family, or loved ones
• Feeling anxious or irritable when unable to gamble
• Spending increasing amounts of time and money on gambling
• Neglecting work, school, family, or social responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Failed attempts to cut back or stop gambling
• Using gambling as an escape from stress, anxiety, or depression
• Friends or family expressing concern about your gambling habits

If you recognize these signs in yourself, seek help immediately. Problem gambling is a real condition that affects thousands of Canadians, but support is available.

Self-Help Tools & Resources

Most responsible online gambling platforms offer tools to help you maintain control. These may include:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before stopping play
• Reality Checks: Receive popup reminders during gaming sessions to check how much time and money you've spent
• Time Limits: Set session duration limits to control extended play periods
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling platforms if you feel you're losing control
• Account Closure: Request permanent closure of your gaming account if necessary

Use these tools proactively to maintain healthy gambling habits. They are designed to protect you and keep gambling fun and under control.

Get Help – Support Organizations in Canada

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

Canada

• Responsible Gambling Council (Ontario)
  Website: www.responsiblegambling.org
  Provides resources, counseling referrals, and support across Canada
• Gambling Awareness Month & Provincial Programs
  Many provinces offer dedicated helplines and counseling services. Contact your provincial health ministry for local resources.

International Support (for reference)

• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Phone: 1-800-522-4700 (helpline available 24/7)
• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Provides counseling and support for problem gambling
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  24/7 counseling and support services

All services are confidential and free of charge. Reaching out for help is a sign of strength, not weakness.

If You Need Help, Reach Out Now

Problem gambling can escalate quickly and impact your finances, relationships, and mental health. If you're struggling, don't wait—seek help today.

Contact the Responsible Gambling Council at www.responsiblegambling.org or explore your provincial resources for immediate support and counseling.

You are not alone. Thousands of Canadians have overcome problem gambling with professional help. Recovery is possible.

Our Commitment

Groupe Zolia is committed to promoting responsible gambling practices. We support all players in making informed decisions about their gaming activities. If you have concerns about your gambling, please use the self-help tools available or contact one of the support organizations listed above.

Last Updated: 2026